Privacy Policy

Privacy Policy for Softieons

Residieons Real Estate CRM ("Residieons," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, use our CRM software, and interact with us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

Users Covered by Our Privacy Policy :

  • Our privacy policy applies to the processing of personal information by Residieons of

  • Visitors to our website ( and social media pages linked to our website.

  • Users who fill out the inquiry form for a free demo.

  • Customers, prospective customers, and their representatives.

  • Users who leave messages on the support form.

  • Visitors who fill out product inquiry forms.

  • Visitors who fill out product inquiry forms.

  • Users who opt for a free trial of our CRM software.

Personal Information We Collect :

We collect personal information from users via inquiry forms for demos, the contact us page, and product inquiry forms. The collected personal information includes

  • Name

  • Email address

  • Contact number

  • Company name

At Residieons, we are committed to protecting your privacy and ensuring the security of your data. Our app requires accessibility permissions to provide specific functionality such as enhancing user interface navigation, assisting with content accessibility, or any other purpose specific to the app. We understand the importance of these permissions and use them solely for the intended functionality that enhances your app experience.

We ensure that all data accessed through these permissions is treated with the utmost confidentiality and is not shared with third parties without your explicit consent. We also implement rigorous security measures to safeguard your data from unauthorized access or disclosure. Our use of accessibility permissions adheres strictly to the privacy policies outlined here and complies with all applicable laws and regulations.

For further information on how we manage and protect your data, please refer to our full Privacy Policy available on our website or contact our customer support team. Your trust is important to us, and we are committed to ensuring the privacy and security of your personal information.

Protection of Privacy :

We prioritize the protection of user privacy by not disclosing, sharing, or distributing personal information to any third party. User data is securely stored in our database.

Cookies and Traffic Data :

We use log files and cookies to automatically collect information for analysis and website improvement. Log files may include IP address, device information, browser type, location, and system configuration. Cookies collect data on user activities and preferences.

Purpose of Processing Personal Data :

We process personal data for the following purposes :

  • Providing information about our CRM products and offering customer support.

  • Ensuring the security of our website and investigating suspicious activities.

  • Sharing data from inquiry forms with the sales team for user communication.

  • Sending details, updates, marketing information, newsletters, telemarketing calls, and promotional SMS.

Changes to Our Privacy Policy :

We reserve the right to modify this privacy policy. Users will be notified of updates through a clear notice on our website or via the email address provided.

Terms of Use of Company Website :

  • Copyrights: All content on the website, including case studies, blogs, white papers, logos, and trademarks, is the intellectual property of Residieons and is protected by law. Users may not misuse or disturb the copyrights.

  • Use of Website: Content on the website is for personal use only. Users may not copy, distribute, perform, reproduce, modify, edit, alter, or broadcast content without prior written consent.

  • Modifications: Residieons may modify these terms of use without prior notice. Users are responsible for regularly reviewing the website.

By accessing our website or using our CRM software, you agree to abide by this Privacy Policy and the Terms of Use outlined above. If you do not agree with any part of these policies, please refrain from using our website and services. For any inquiries or concerns regarding this Privacy Policy, please contact us at

No Customization Policy :

  • Standardized SAAS Product : Our software is offered as a standard Software as a Service (SAAS) product. This means that it is designed to meet a broad range of requirements in a consistent manner, without customization

  • No Customization : Customization of the software is not provided. Users are expected to use the software in its provided form, as it has been designed to cater to general needs within the real estate industry.

  • Additional Charges for Changes : If users require any changes, modifications, or additional features beyond what is offered in the standard product, these will be considered as separate projects. Such requests will incur additional charges, which will be determined based on the specific requirements and the scope of work involved.

  • Requesting Changes : Users interested in making any changes must submit a detailed request outlining their specific needs. Our team will review the request and provide a quote for the additional charges associated with the requested changes.

  • Approval and Implementation : Upon approval of the quote, the user must agree to the additional charges and any other terms associated with the customization work. Only after agreement and payment of the necessary fees will the requested changes be implemented.

  • Disclaimer : The time required to implement changes will vary based on the complexity and scope of the request. We do not guarantee immediate implementation and will provide an estimated timeline upon agreement.

Call Log and Pop-Up Feature Limitations :

  • Device Compatibility: The functionality of the Call Log and Pop-Up features is dependent on the hardware and software capabilities of your mobile device.

  • Older devices: Older phones might lack the processing power or memory required to run the features smoothly. Outdated software: If your device isn't running the latest operating system, the Call Log and Pop-Up features might not be compatible or have bugs.

  • Security restrictions: In some cases, even the latest devices might restrict certain features for security reasons.

  • App store limitations: App stores, particularly the Apple App Store, have strict guidelines and review processes that can limit the availability and functionality of certain features. This can be due to concerns about security, privacy, or compliance with platform guidelines.

  • Upgrade Requirement: To ensure the best performance and user experience, it is recommended that users upgrade their mobile phones to the latest versions. This ensures compatibility with the advanced features of Residieons CRM.

  • Non-Responsibility for Device Issues: Residieons CRM is not responsible for any issues or malfunctions related to the Call Log and Pop-Up features if they arise due to the mobile device's version or hardware limitations. Any performance issues attributed to the device's inability to support these features are outside the scope of Residieons CRM's accountability.

  • User Responsibility: It is the user's responsibility to ensure their mobile device meets the necessary requirements to fully utilize the Call Log and Pop-Up features. Residieons CRM cannot be held liable for any discrepancies in performance due to device compatibility issues.