Santvan Privacy Policy

Effective Date: 27 February 2026

This Privacy Policy explains how Santvan collects, uses, and protects personal information through its internal Customer Relationship Management (CRM) system available at https://santvan.residieons.com/. The CRM system is used strictly for internal business operations and is powered by Residieons Real Estate CRM.

1. Users Covered

This policy applies to:

• Customers and prospective customers
• Website visitors submitting inquiry forms
• Users interacting with Santvan representatives
• Internal staff using the CRM system

2. Information We Collect

• Name
• Mobile number
• Email address
• Property preferences
• Inquiry details
• Call logs and follow-up notes
• Site visit and transaction details

3. Purpose of Data Collection

Personal information is collected and processed only for:

• Managing property inquiries
• Scheduling site visits
• Customer communication
• Internal sales tracking
• Providing updates related to property offerings

4. Data Sharing

Santvan does not sell, rent, or trade personal information. Data is used strictly for internal operational purposes. Information may be accessed by authorized staff only.

5. Data Security

Reasonable technical and organizational security measures are implemented to protect data from unauthorized access, misuse, alteration, or disclosure. Data is stored securely within the CRM system.

6. Cookies and Traffic Data

The system may use cookies and log files to improve performance, analyze usage trends, and enhance user experience. Collected data may include IP address, browser type, device information, and system configuration.

7. Mobile App & Call Log Features

Certain CRM features such as call logs or pop-up notifications may depend on the device’s hardware and software capabilities. Santvan and Residieons are not responsible for feature limitations caused by outdated devices, operating systems, or platform restrictions.

8. Data Retention

Personal information is retained only as long as necessary for business purposes or to comply with applicable laws.

9. Changes to This Policy

Santvan reserves the right to update this Privacy Policy when required. Any updates will be reflected on this page.

10. Contact Information

For any privacy-related questions, please contact Santvan directly.